Trust Center

How MTScheduling handles your data and your customers' data. We're actively publishing these — check back as they go live.

Legal

Terms of Service

Coming soon

The rules for using MTScheduling as a business owner.

Privacy Policy

Coming soon

What we collect, why, and how it's used — for your account and the customers you add.

Data Processing Agreement

Coming soon

For business owners who need one to satisfy their own compliance obligations.

Acceptable Use Policy

Coming soon

Prohibited uses of the platform, including reminder content.

Cancellation Policy

Published

How to cancel, and what happens to your account and data when you do.

You can cancel your Pro subscription anytime from Settings → Billing → Manage Billing. Cancellation takes effect at the end of your current billing period — you keep full Pro access until then, with no early cutoff.

There are no cancellation fees, and no long-term commitment — plans are billed month-to-month.

Cancelling downgrades your account to the Free plan; it does not delete your data. Your customers, maintenance schedules, and history stay exactly as they were. If you're over the Free plan's limits when you downgrade, nothing existing is removed — you just won't be able to add more until you're back under the limit or resubscribe.

No refunds are provided for partial billing periods.

Cookie Policy

Coming soon

What cookies this site sets and why.

Messaging & Communications

SMS / Text Messaging Terms

Coming soon

Consent, opt-out (STOP), help (HELP), and message frequency disclosures.

Security & Data

Security Overview

Coming soon

How data is isolated per business, encrypted, and hosted.

Sub-processors

Coming soon

Third-party vendors that process data on our behalf.

Data Retention & Deletion

Coming soon

How long data is kept, and how to request deletion.

Incident Response

Coming soon

What happens, and how you're notified, if something goes wrong.

Your Rights

Your Privacy Rights

Coming soon

How to access, correct, or delete data under CCPA, GDPR, and similar laws.

Report a Security Issue

Coming soon

How to responsibly disclose a vulnerability to us.

Questions about privacy or security? Reach out through the contact info on your account, or ask your MTScheduling contact directly.